EU/EEA/UK Consumer Right of Withdrawal

If you are a consumer residing with the European Union, the European Economic Area or the United Kingdom, you have a statutory right of withdrawal for contracts for the purchase of digital content or digital services on the PICO Store in accordance with the below. We are obligated to inform you of your statutory right of withdrawal in very specific legal terms.

1. Right of Withdrawal

• You have the right to withdraw from this contract within 14 days without giving any reason.
• The withdrawal period will expire after 14 days from the day of the conclusion of this contract.
• To exercise the right of withdrawal, you must inform us, PICO IMMERSIVE PTE. LTD., 1 Raffles Quay, #26-10, South Tower, Singapore 048583, safety.pico@bytedance.com of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). The easiest way to exercise your right of withdrawal is by contacting our customer service team via safety.pico@bytedance.com.You may use the attached model withdrawal form, but it is not obligatory.
• To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

• If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
• If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

3. Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

• To: PICO IMMERSIVE PTE. LTD., 1 Raffles Quay, #26-10, South Tower, Singapore 048583, safety.pico@bytedance.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) /for the provision of the following service (*) ,
• Ordered on (*) /received on (*) ,
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date
  

(*) Delete as appropriate.

4. Loss of the Right of Withdrawal

You will lose your withdrawal right under the following circumstances:

• When the Digital Product or the Service consists in a digital content which was provided to you before the end of the withdrawal period, and, if you are under the obligation to pay a fee to obtain this digital content, provided that (i) you expressly agreed that the performance of the contract begins during the withdrawal period (this is to say that you requested receiving your content before the 14-day period ended), (ii) you acknowledged that you thereby lose your withdrawal right, and (iii) we confirmed your agreement and acceptance on a durable medium.
• When the Digital Product or Service consists in a digital service which has been fully performed, and, if you are under the obligation to pay a fee to obtain this digital service, provided that (i) you agreed that the performance of the contract begins during the withdrawal period and (ii) you acknowledged that once we fully have performed the contract you will lose your withdrawal right.